Welcome Team Training
Welcome Team Training is a four-hour long workshop. This can be done in one session or split into two 2-hour workshops.
Find out about our NEXT SCHEDULED TRAINING SESSION being held in the Computer Source Meeting Room
The presentation is fun, full of real examples and includes many exercises. There is an exam at the end of the course.
Each attendee receives a personal Welcome Team Training workbook and, on successful completion, a “Welcome Team Trained” certificate.
The table of contents from the Welcome Team Training Workbook:
- Why is Good Service so Important?
- Good Service: It’s Not Only For Customers!
- What is The Goal of All Customer Service?
- It’s All About Perception!
- Customer Perception of Value: 4 Vital Things to Remember
- First Impressions Answering the Phone
- Greeting Customers
- Personalize Your Service
- Effective Communication Skills – Starting a Conversation
- Effective Communication Skills – Basic Courtesy
- Effective Communication Skills – Doing One Thing at a Time
- How to Make Things Right When it Has Gone Wrong
The base cost is $50 per person, with group discounts available.
Find out about our NEXT SCHEDULED TRAINING SESSION